Freuqently Asked Questions

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General

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PAYMENT

Payment can be made using Credit or Debit Cards. Alternative payment methods like Paypal and Paynow are also supported. 

We're in the midst of exploring other payment methods as well, so stay tuned!

We do not accept Cash On Delivery payments. We only fulfill orders once payment has been received in full.

Get in touch with us atask@bettrbarista.comalong with your gift card/promo code information and we'll look into it.

EXCHANGE, RETURNS & REFUNDS

Get in touch with us at ask@bettrbarista.comto cancel your order. Orders can only be cancelled if they have not been shipped out for delivery, your cancelled order will be refunded to you only in the form of a promocode to use towards your next order. 

Get in touch with us at ask@bettrbarista.com to let us know which item you would like to change. Items can only be changed if they have not been shipped out for delivery.

If your new item is of lower value, the difference will be refunded to you in the form of a promo code to use towards your next purchase only. If the new item is of a higher value, you will need to top up the difference.

Cold Brew items are not applicable for exchange, returns, and refunds for food safety reasons. 

You may change your Cold Brew type in your next order, or alter your Cold Brew subscription to change the type of Cold Brews you receive in the future.

Get in touch with us at ask@bettrbarista.comalong with photos and/or videos of the issue. We will investigate the matter and get back to you with the next steps.

Get in touch with us at ask@bettrbarista.comand we will reach out to arrange for an exchange.

For orders made outside of BettrCoffee.com, the refunds and exchange process will be as detailed by the respective platforms. 

For orders made via Shopee, Lazada, Qoo10: Please reach out to us on via the chat function on the platform.

For orders made via Fairprice Marketplace, Grab, Pandamart: Please reach out to the platform's help desk.

SUBSCRIPTIONS

With every coffee subscription, you'll typically receive one (or more, depending on your preference) 250g bag at an interval of your choosing. Depending on your plan, you may also receive higher value and seasonal coffees in smaller bags.

We currently offer subscriptions at  a frequency of 1-, 2-, 3- or 4-week intervals. You can also specify the number of bags you'd like per delivery, if you'd like more! This is a recurring order with no binding period, and you’ll have the flexibility to edit the subscription based on your coffee consumption level.

Subscribe today and enjoy 10% savings on our best-selling coffees - Heart Blend, Bold Heart, Versa and Ethiopia Yirgacheffe Idedo Kefyalew Mekuria. You’ll also be entitled to a subsidised delivery fee of only $2. 

We also offer the Signature Blend Assortment Plan, Single Origin Assortment Plan and Roaster's Choice Assortment Plan to let you enjoy a wide variety of coffee. If you never want to get bored of the same variety of coffee, these are just the plans for you.

Note: To sign up for our subscription service, kindly make your payment using a registered PayPal account if you’re using PayPal as your preferred payment option. Using the PayPal Express Checkout option will result in a one-time transaction/order only.

Yes, you can manage your different subscriptions independently of each other on your account page.

Yes, you can specify the number of bags you'd like per delivery by toggling the quantity when you subscribe.

Indicated subscription prices are listed per every 250g bag of coffee beans. To ensure that you receive your freshly roasted beans in a timely manner, we have moved completely to a doorstep delivery service (subsidised fee of $2 applies) for all subscription orders from 16 August 2021.

We understand your routine can change and your coffee consumption may vary. Changing the settings on your subscription is entirely within your power and really straightforward. Please log into your account first.

1. Click on ""Manage my subscriptions"" and click on the subscription that you would like to edit.

2 .Click "Edit" to change your next charge date, order quantity or delivery schedule. 

3. You’re done. It’s that easy.

Alternatively, you may drop us a note at ask@bettrbarista.com for assistance.

Whether you’d like to try a different coffee or update the quantity or frequency of your subscription, simply log in to your account to make the changes 3 days (or 72 hours) prior to your next order date. A reminder email will be sent to you 3 days before the charge date of your upcoming recurring order. This email also includes a link to manage your subscriptions on our customer portal. 

Do note that we will not be able to change the order once it has been processed and shipped.

We’d really hate to see you go but no, you may cancel your subscription if you no longer wish to continue receiving your order. 

SHIPPING

The minimum order for free delivery within Singapore is SG$50. A delivery fee of SG$5 is applicable for orders below SG$50.

All coffee beans and merchandise orders will be shipped using door-to-door courier service by our courier partner, Shippit. You will be provided with a tracking number which you can use on their tracking portal.

For cold brew orders, it will be delivered to your doorstep by our delivery every Wednesday, between 9am - 4pm.

If your order contains any of our Cold Brew products, your order will be delivered using our own delivery fleet. 

Our Cold Brews are made to order and are delivered chilled to ensure their smooth and refreshing taste doesn't get compromised.

Coffee beans orders
We roast small batches of a variety of coffee beans every Monday or Tuesday to cater to daily orders.

If beans of your choice is available, your order will be processed within 1-2 working days. Once your order has been processed, an automated email will be sent to you with a tracking number to check on the status of delivery. You can expect to receive your coffee 2-3 days thereafter.

In the event that the coffee beans of your choice are unavailable, orders received by 12pm on Friday will be placed into next week's roasting schedule and will be delivered in 4 - 10 working days.

Our team strives to fulfill your orders as quickly as we can, but occasionally, it may take longer than usual to reach you. These are some of the common causes of delay:

- Promotional and festive periods

- Public holidays and weekends

- Longer lead time by our courier partner

- Roast-in-progress for a fresh batch of coffee beans

Cold Brew orders are delivered every Wednesday, 9am - 4pm. Orders received up to 12pm on Tuesday will be delivered on Wednesday in the same week and anything after will be delivered on the Wednesday of the week after. Please ensure that someone will be around to receive your delivery to place your cold brew into the refrigerator immediately.

If you need assistance with your coffee orders, please do not hesitate to email us at ask@bettrbarista.com and we will do our best to satisfy your caffeine fix.

You will receive an email notification when the order is ready for pickup - collection can be madewithin 5 working days, on Monday to Friday (except Public Holiday), between 12pm to 4pm. Collections on Saturdays are between 10am-1pm only.

All coffee beans and merchandise orders will be shipped using door-to-door courier service by our courier partner, Shippit. You will be provided with a tracking number which you can use on their tracking portal. Depending on your order, we might also deliver your order with our own fleet.

Cold brew orders will be delivered to your doorstep on Wednesday, between 9am - 4pm.

We currently ship only to addresses in Singapore. We are in the midst of exploring international shipping options, so stay tuned!

Alternatively, you may choose to use freight forwarders like vPost to send your orders overseas. You will need to make these arrangements yourself. Bettr Coffee Co. will not be liable for any damage, lost of mail, or additional costs incurred for international shipping made under these conditions. Orders delivered internationally via freight forwarding are not covered for exchange, returns, or refunds. 

If you did not receive your order, please write to us at ask@bettrbarista.com.

OTHERS

Currently we only package our coffee beans in 250g bags.

Yes, grind options (Whole beans, French Press, Filter and Espresso) are available for our coffee beans in 250g bags - you can toggle the grind when you place order.

Kindly note that we will be opening up sealed bags from our roastery to assist with the grinding and re-sealing and as such, there might be a slight weight loss due to the grinding process.