The minimum order for free delivery within Singapore is SG$50. A delivery fee of SG$5 is applicable for orders below SG$50.
All coffee products beans and merchandise orders will be shipped by our courier partner, Shippit. A tracking number will be provided for reference when your order is processed.
Cold brew orders are delivered every Wednesday, between 9am - 4pm. A delivery confirmation email will be sent to you upon receiving your cold brew order. Kindly inform our staff if you are not able to receive the order as per the stipulated schedule above.
Our Cold Brews are made to order and are delivered chilled to ensure their smooth and refreshing taste doesn't get compromised.
Orders containing any of our Cold Brew products will be delivered using our own delivery fleet.
We roast small batches of a variety of coffee beans every Monday or Tuesday to cater to daily orders. If the beans of your choice are available, your order will be processed within 1-2 working days. Once your order has been processed, an automated email with a tracking number that you can use to check on the status of your delivery will be sent to you. You can expect to receive your coffee 2-3 days thereafter.
In the event that the coffee beans of your choice are unavailable, orders received by 12pm on Friday will be placed into next week's roasting schedule and will be delivered in 4 - 10 working days.
Our team strives to fulfil your orders as quickly as we can, but orders may take longer than usual to reach you occasionally. Common causes of delay are:
- Unavailability of selected beans on the immediate roasting schedule
- Promotional and festive periods
- Public holidays and weekends
- Longer lead time by our courier partner
- Roast-in-progress for a fresh batch of coffee beans
Cold Brew orders are delivered every Wednesday, 9am - 4pm. Orders received by 12pm on Tuesday will be delivered on Wednesday in the same week and any order made after will be delivered on the Wednesday of the week after. Please ensure that someone will be around to receive your delivery as Cold Brews will need to be refrigerated immediately.
If you need assistance with your coffee orders, please do not hesitate to email us at firstname.lastname@example.org. We’d definitely do our best to satisfy your caffeine fix.
You will receive an email notification when the order is ready for pickup. Collection can be made within 5 working days, on Monday to Friday (except public holidays), between 12pm to 4pm. Collections on Saturdays are between 10am-1pm only.
All coffee beans and merchandise orders will normally be shipped using a door-to-door courier service by our courier partner, Shippit. You will be provided with a tracking number which you can use on their tracking portal.
Depending on your order, we might also deliver your order with our own fleet. Cold brew orders will be delivered to your doorstep on Wednesday, between 9am - 4pm.
We currently ship to addresses in Singapore and the USA (coffee beans only). Shipping rates calculated based on weight and destination will be shown at checkout. Shipments may be subject to duties and taxes levied by customs for destinations outside of Singapore and these costs will be borne by the receiver. We are in the midst of exploring international shipping options, so stay tuned! In the meantime, please drop us an email at email@example.com and we’ll be happy to assist.
Alternatively, you may choose to use freight forwarders to send your orders overseas. You will need to make these arrangements yourself. Bettr Coffee will not be liable for any damage, loss of mail, or additional costs incurred for international shipping made under these conditions. Orders delivered internationally via freight forwarding will not be covered for exchange, returns, or refunds.
If you did not receive your order or ended up with wrong items, please write to us at firstname.lastname@example.org. Help will be on its way soon.
Can't find what you're looking for?
If your question is not covered in our FAQs, please contact us below.