Never run out. Or miss a reorder. 

Coffee Beans subscriptions

Your first subscription order will be fulfilled within 2-5 working days if there is ready stock. If the coffee is unavailable, your order (if placed before 12 pm on Friday) will be placed into next week's roasting schedule and dispatched in the same week.

Your recurring orders will be sent out on your set schedule. An email will be sent 3 days before your set schedule before your card is charged.

Cold Brew subscriptions

Cold Brew orders are delivered every Wednesday, between 9am - 4pm. Orders received by 12 pm on Tuesday, will be delivered on Wednesday in the same week and anything after, will be delivered on the Wednesday of the next week. Please ensure that someone will be around to receive your delivery as our Cold Brew needs to be refrigerated immediately to retain its freshness and quality.

Whether you’d like to try a different coffee or update the quantity or frequency of your subscription, simply log in to your account to make the changes 3 days (or 72 hours) prior to your next order date. A reminder email will be sent to you 3 days before the charge date of your upcoming recurring order. This email also includes a link to manage your subscriptions on our customer portal. 

Do note that we will not be able to change the order once it has been processed and shipped.

Please log into your account. You can choose to skip the upcoming order or update the next order date to suit your schedule 3 days prior to your upcoming order.

1. Click on "Manage my subscriptions" and click on the subscription that you would like to edit. 

2. Scroll down to "Next order" and click that section. 

3. You can choose the date on the calendar and click "Update next order date" to change your next delivery date or scroll to the bottom of the page and click "Skip this order" to skip the delivery of that current subscription. 

4. You’re done. It’s that easy.

Your other subscriptions won't be affected and we will send a reminder email 3 days before the next recurring order is scheduled.

Your card will only be charged on the automated charge date, based on your subscription frequency. A reminder email will be sent 3 days prior to the next charge date to confirm your next coffee delivery. For example, if your delivery frequency is every week, we'll bill you every 7 days from the last charge date.

For PrePay Plans, you will be charged upfront for 3 or 6 bags of coffees, delivered monthly to you.

We understand your routine can change and your coffee consumption may vary. Changing the settings on your subscription is entirely within your power and really straightforward. Please log into your account first.

1. Click on "Manage my subscriptions" and click on the subscription that you would like to edit.

2 .Click "Edit" to change your next charge date, order quantity or delivery schedule. 

3. You’re done. It’s that easy.

Alternatively, you may drop us a note at ask@bettr.group for assistance.

Yes, you can manage your different subscriptions independently of each other on your account page.

We’d really hate to see you go but no, you may cancel your subscription if you no longer wish to continue receiving your order.