Freuqently Asked Questions
Payment can be made using Credit or Debit Cards. Alternative payment methods like Paypal and Paynow are also supported.
We're in the midst of exploring other payment methods as well, so stay tuned!
We do not accept Cash On Delivery payments. We only fulfil orders once payment has been received in full.
Get in touch with us at email@example.com along with details about your gift card or promo code and we'll look into it as soon as possible.
EXCHANGE, RETURNS & REFUNDS
Get in touch with us at firstname.lastname@example.org to cancel your order. Orders can only be cancelled if they have not been shipped out for delivery. Your cancelled order will only be refunded to you in the form of a promo code that you can use on future orders.
Get in touch with us at email@example.com to let us know which item you would like to change. Items can only be changed if they have not been shipped out for delivery.
If your new item is of lower value, the difference will only be refunded to you in the form of a promo code that you can use for future orders. If the new item is of a higher value, you’ll need to top up the difference.
Cold Brew items are not applicable for exchange, returns, and refunds for food safety reasons. You may change your Cold Brew type in your next order, or alter your Cold Brew subscription to change the type of Cold Brews you receive in the future.
Get in touch with us at firstname.lastname@example.org along with photos and/or videos of the issue. We will investigate the matter and get back to you as soon as possible regarding the next steps.
Get in touch with us at email@example.com and we will arrange an exchange as soon as possible.
For orders made outside of BettrCoffee.com, the refund and exchange process will be as detailed by the respective platforms.
For orders made via Shopee, Lazada, Qoo10, please reach out to us via the chat function on the platform.
For orders made via Fairprice Marketplace, Grab, Pandamart, please reach out to the platform's help desk.
With every coffee subscription, you'll typically receive one (or more, depending on your preference) 250g bag at an interval of your choosing. Depending on your plan, you may also receive higher value and seasonal coffees in smaller bags.
We currently offer subscriptions at a frequency of 1-, 2-, 3- or 4-week intervals. You can also specify the number of bags you'd like per delivery, if you'd like more! This is a recurring order with no binding period, and you’ll have the flexibility to edit the subscription based on your coffee consumption level.
Subscribe today and enjoy 10% savings on our best-selling coffees - Heart Blend, Bold Heart, Versa and Ethiopia Yirgacheffe Idedo Kefyalew Mekuria. You’ll also be entitled to a subsidised delivery fee of only $2.
We also offer the Signature Blend Assortment Plan, Single Origin Assortment Plan and Roaster's Choice Assortment Plan to let you enjoy a wide variety of coffee. If you never want to get bored of the same variety of coffee, these are just the plans for you.
Note: To sign up for our subscription service, kindly make your payment using a registered PayPal account if you’re using PayPal as your preferred payment option. Using the PayPal Express Checkout option will result in a one-time transaction/order only.
Yes, you can manage your different subscriptions independently of each other on your account page.
Yes, you can specify the number of bags you'd like per delivery by toggling the quantity when you subscribe.
Indicated subscription prices are listed per every 250g bag of coffee beans. To ensure that you receive your freshly roasted beans in a timely manner, we have moved completely to a doorstep delivery service (subsidised fee of $2 applies) for all subscription orders from 16 August 2021.
We understand your routine can change and your coffee consumption may vary. Changing the settings on your subscription is entirely within your power and really straightforward. Please log into your account first.
1. Click on ""Manage my subscriptions"" and click on the subscription that you would like to edit.
2 .Click "Edit" to change your next charge date, order quantity or delivery schedule.
3. You’re done. It’s that easy.
Alternatively, you may drop us a note at firstname.lastname@example.org for assistance.
Whether you’d like to try a different coffee or update the quantity or frequency of your subscription, simply log in to your account to make the changes 3 days (or 72 hours) prior to your next order date. A reminder email will be sent to you 3 days before the charge date of your upcoming recurring order. This email also includes a link to manage your subscriptions on our customer portal.
Do note that we will not be able to change the order once it has been processed and shipped.
We’d really hate to see you go but no, you may cancel your subscription if you no longer wish to continue receiving your order.
The minimum order for free delivery within Singapore is S$50. A delivery fee of S$5 is applicable for orders below S$50.
All coffee products beans and merchandise orders will be shipped by our courier partner, Shippit. A tracking number will be provided for reference when your order is processed.
Cold brew orders are delivered every Wednesday, between 9am - 4pm. A delivery confirmation email will be sent to you upon receiving your cold brew order. Kindly inform our staff if you are not able to receive the order as per the stipulated schedule above.
Our Cold Brews are made to order and are delivered chilled to ensure their smooth and refreshing taste doesn't get compromised.
Orders containing any of our Cold Brew products will be delivered using our own delivery fleet.
We roast small batches of a variety of coffee beans every Monday or Tuesday to cater to daily orders. If the beans of your choice are available, your order will be processed within 1-2 working days. Once your order has been processed, an automated email with a tracking number that you can use to check on the status of your delivery will be sent to you. You can expect to receive your coffee 2-3 days thereafter.
In the event that the coffee beans of your choice are unavailable, orders received by 12pm on Friday will be placed into next week's roasting schedule and will be delivered in 4 - 10 working days.
Our team strives to fulfil your orders as quickly as we can, but orders may take longer than usual to reach you occasionally. Common causes of delay are:
- Unavailability of selected beans on the immediate roasting schedule
- Promotional and festive periods
- Public holidays and weekends
- Longer lead time by our courier partner
- Roast-in-progress for a fresh batch of coffee beans
Cold Brew orders are delivered every Wednesday, 9am - 4pm. Orders received by 12pm on Tuesday will be delivered on Wednesday in the same week and any order made after will be delivered on the Wednesday of the week after. Please ensure that someone will be around to receive your delivery as Cold Brews will need to be refrigerated immediately.
If you need assistance with your coffee orders, please do not hesitate to email us at email@example.com. We’d definitely do our best to satisfy your caffeine fix.
You will receive an email notification when the order is ready for pickup. Collection can be madewithin 5 working days, on Monday to Friday (except public holidays), between 12pm to 4pm.Collections onSaturdays are between 10am-1pm only.
All coffee beans and merchandise orders will normally be shipped using a door-to-door courier service by our courier partner, Shippit. You will be provided with a tracking number which you can use on their tracking portal.
Depending on your order, we might also deliver your order with our own fleet. Cold brew orders will be delivered to your doorstep on Wednesday, between 9am - 4pm.
We currently ship to addresses in Singapore and the USA (coffee beans only). Shipping rates calculated based on weight and destination will be shown at checkout. Shipments may be subject to duties and taxes levied by customs for destinations outside of Singapore and these costs will be borne by the receiver. We are in the midst of exploring international shipping options, so stay tuned! In the meantime, please drop us an email at firstname.lastname@example.org and we’ll be happy to assist.
Alternatively, you may choose to use freight forwarders to send your orders overseas. You will need to make these arrangements yourself. Bettr Coffee will not be liable for any damage, loss of mail, or additional costs incurred for international shipping made under these conditions. Orders delivered internationally via freight forwarding will not be covered for exchange, returns, or refunds.
If you did not receive your order or ended up with wrong items, please write to us at email@example.com. Help will be on its way soon.
Our retail coffee beans are currently available in 250g bags. However, we are in the midst of working on a bigger, Bettr packaging, so stay tuned! We also have 1KG and 3KG bag of beans available for wholesale orders.
We recommend grinding the beans before brewing as freshly ground coffee tends to have a better flavour and aroma. However, you can still opt to have your beans ground by us. These grind options are available:
- Ground - Fine
For Espresso and Moka pot
- Ground - Medium
For Filter / pourover (V60, Clever dripper, December dripper, Aeropress)
- Ground - Coarse
For French Press and Cold Brew
Just toggle the grind option when placing your order.
Kindly note that we will be opening up sealed bags from our roastery to assist with the grinding. You might notice a slight weight loss for resealed bags due to the grinding process.
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